Customer service
Talk to a person
Every message is answered by someone who can actually resolve it — within one business day, and usually the same day. If something is wrong with an order, email us before your bank. We can nearly always fix it faster than a dispute can be opened.
By phone
(470) 798-4311
Monday-Friday, 9:00am-5:30pm Eastern Time. Outside those hours, leave a message and we return it the next business day.
General support
hello@axonmodelco.com
Anything about a tool, whether it fits what you already own, an order, or a problem with something you have received.
Orders & delivery
orders@axonmodelco.com
Order status, tracking, changes or cancellation before dispatch, and returns.
Privacy & data
privacy@axonmodelco.com
Requests to see, correct, export or delete the information we hold about you.
When we are reading
Monday-Friday, 9:00am-5:30pm Eastern Time
Every message answered within one business day. Messages sent over a weekend are answered on Monday.
Sending something back
Returns and anything about an order go through email - we authorise the return and send a prepaid label, so there is never anything to post to us unprompted.
Not sure a part fits?
Tell us what handle, files or bench you already have, and the tool you are looking at, before you order. We will check it against the fitment on the page and tell you either way. It is the most common thing we are asked and it is faster than a return for both of us.
Do you not recognize a charge?
Charges from this store appear on a statement as AXON MODEL. If that is what you are looking at and you are not sure why, email hello@axonmodelco.com with the amount and the date. We will identify the order and resolve it, usually within the same business day.