Returns & Refunds

Send a photograph to hello@axonmodelco.com within 14 days of delivery and keep the packaging until we reply. We replace or refund in full, including any shipping you paid.

You will not be asked to send a damaged item back. Photographing it is enough, and asking a customer to package and post a crushed parcel back to us to prove it was crushed is not a policy, it is an obstacle.

This is the most common return in this trade and it is always accepted, inside the 30-day window, as long as the part has not been fitted.

A blade offered up to a handle to check the collet and taken straight back out is not used. A blade that has cut anything is. A file taken out of its sleeve and looked at is not used; a file that has been drawn across a part is.

If you are not certain a tool suits what you already own, email orders@axonmodelco.com describing your handle, your files or your bench before you order, and we will check it against the fitment on the page. That is faster than a return for both of us.

Anything unused can come back within 30 days of delivery, for any reason or none, in its original packaging.

Email orders@axonmodelco.com with your order number. We reply with an authorization and a prepaid label. There is no restocking fee and you do not pay return postage.

The original outbound shipping charge is refunded too, on any return that reaches us inside the window.

A blade that has cut, a file drawn across a part, a sanding stick or a film sheet used on anything, a mat that has been cut on, a clip sleeve marked, or a blade safe that has had a blade put through it.

Opening a box, taking a tool out to look at it, or offering a blade up to a handle to check the collet does not make an item used.

If you are unsure whether something is still returnable, ask before you fit it rather than after.

Every product page states, before you buy, roughly how long the tool lasts and the check you use to know: a blade point dragged across a fingernail, a file tested the same way, a rinsed film sheet that should still show its grain, a fresh cut in the corner of a mat that should close within a minute.

A consumable that reaches the end of that range has performed correctly and is not covered as a fault. A tool that fails well short of it — a blade that folds on its first cut in styrene, a file whose teeth strip on plastic, a mat that stops healing inside a season — is a defect, and we replace it. Tell us what you were cutting and we will take your word for it.

To the card that paid, always. We cannot refund to a different card, to a bank account, or as store credit unless you ask for credit specifically.

Issued within 5 business days of the return reaching us. Card networks then take a further 3–10 days to post it, which is outside our control and is normal.

The original charge and the refund both appear on your statement as AXON MODEL.

Email orders@axonmodelco.com before it is dispatched and we will cancel and refund in full, same day. Once tracking exists, treat it as a return under the terms above.